Privacy Policy

1. Who We Are

SoulBond Veterinary Sanctuary ("SoulBond," "we," "us," or "our") operates the website soulvethealing.com and provides veterinary, boarding, and animal care services in the DMV area (Washington DC, Maryland, Virginia).

If you have questions about this policy, contact us at: reach@SoulVetHealing.com or call 901-569-3711.

2. Information We Collect

We collect information you voluntarily provide through our website forms, including:

• Your name, email address, and phone number
• Pet information (name, species, breed, age, medical needs)
• Service requests (boarding dates, travel destination, appointment preferences)
• Messages and notes you include in form submissions

We do not collect payment information through this website. Payments, if applicable, are processed separately through secure third-party providers.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your service inquiries and booking requests
• Send confirmation emails and appointment reminders
• Communicate about your pet's care before, during, and after a service
• Send our newsletter (only if you opted in)
• Improve our services based on aggregated, non-identifiable feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Email Communications

When you submit a form on our website, you will receive a confirmation email from noreply@soulvethealing.com. This email confirms we received your request and includes next steps.

If you subscribed to our newsletter, you may receive periodic updates about SoulBond services, animals available for adoption, and care tips. You can unsubscribe at any time by replying "unsubscribe" to any email or contacting us directly.

5. Data Storage & Security

Your information is stored securely on our hosting servers (Hostinger, EU/US data centers). We use industry-standard security practices including:

• HTTPS encryption for all data transmitted through this website
• Password-protected administrative access to your data
• Rate limiting and spam protection on all forms

No method of electronic transmission or storage is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

6. Cookies & Analytics

Our website may use basic browser cookies for session management (admin login). We may use Google Analytics or similar tools to understand aggregate website traffic. These tools do not personally identify individual visitors.

If you run Google Ads, conversion tracking cookies may be placed when you submit a form and visit our thank-you page. This is used only to measure ad effectiveness.

7. Third-Party Services

Our website may link to or integrate with:

• Google Fonts — for typography (fonts loaded from Google servers)
• Square — for donation processing (separate privacy policy applies)
• WhatsApp — if you choose to contact us via WhatsApp link

These third parties have their own privacy policies and data practices, which are outside our control.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal record-keeping requirements)
• Opt out of email communications at any time

To exercise any of these rights, email us at reach@SoulVetHealing.com.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

• Email: reach@SoulVetHealing.com
• Phone: 901-569-3711
• Hours: Mon–Fri 9AM–6PM · Sat 10AM–4PM
• Service Area: DMV (DC/MD/VA) + International